exceptional service is our standard
Essence Restaurant Group strives to create exceptional outcomes through honest dining experiences. Hospitality is what we do—and you will experience the difference dining in our restaurants where we live by the kindness principle.
The Kindness Principle:
Gratitude + Empathy = Compassion
We intend for every outcome to end in kindness. We believe in compassionate leadership and using gratitude and empathy to ensure we have compassionate relationships. By living the Kindness Principle, we stay on our path toward creating a compassionate environment. Being intentional with our sustainability efforts is always at our forefront, which is why we source fresh, natural ingredients from local growers and purveyors whenever possible.
servant leadership is our DNA
We are servants first and practice compassionate leadership through empathy. By fostering a transparent and safe hospitality environment for our associates, our team is able to enthusiastically work together towards achieving bottom-line results for the common good of the organization.
Additionally, we believe in taking intelligent risks and embracing our failures because without failure, there is no opportunity to learn. We become wise when we take risks, fail and learn from our mistakes.
Our culture is our greatest asset, and the guest experience is based on the condition of our culture. To ensure we are continuously striving for improvement, we measure our culture every year by conducting an annual team-member survey.
mission statement
To be West Michigan’s most respected restaurant destination through creating a safe and transparent hospitality experience. We accomplish this by practicing the Kindness Principle—to foster compassionate relationships and servant leadership principles to ensure profitable financial performance, a creative, driven culture, and local, sustainable and environmental business philosophies. Servant Leadership is the skill of influencing people with authority to work enthusiastically towards bottom-line results that are for the common good of the organization.
